🔐 Privacy Policy – Vapours Voyage

This Privacy Policy describes how vapoursvoyage.co.uk (the “Site”, “we”, “us”, or “our”) collects, uses, and protects your Personal Information when you visit or make a purchase from our website.

📬 Contact Information

If you have any questions, requests, or complaints regarding our privacy practices, please contact us via:

Email: Iconicaspiresales@gmail.com

📦 What Personal Information We Collect

We collect different types of Personal Information depending on how you interact with our site.

Device Information

Purpose: To load the website properly and analyze performance
Collected via: Cookies, log files, web beacons, tags, pixels
Personal Information:

Browser type and version
IP address
Time zone
Cookie data
Pages viewed, search terms, and site interactions

Order Information

Purpose: To fulfill your order and provide customer service
Collected from: Checkout form
Personal Information:

Name
Billing & shipping address
Payment information (e.g. credit card or PayPal details)
Email address
Phone number

Customer Support Information

Purpose: To resolve inquiries, refunds, or complaints
Collected from: Direct emails or contact forms
Personal Information: As provided by the customer

👶 Minors

Our site is not intended for individuals under 18 years of age. We do not knowingly collect personal data from minors. If you believe your child has provided us with information, please contact us to request deletion.

🔄 Sharing Personal Information

We share your information with third-party service providers only as necessary to operate our business and fulfill your orders, including:

Payment processors (e.g. PayPal)
Shipping couriers (e.g. Royal Mail, DHL)
Marketing and analytics tools (e.g. Google Analytics)

We may also share information if required by law, in response to legal requests, or to protect our rights.

🎯 Behavioural Advertising

We may use your data to deliver personalized ads:

Google Analytics helps us understand visitor behavior (opt-out: https://tools.google.com/dlpage/gaoptout)
Facebook Ads, Bing Ads, and other platforms may use cookies and browsing data for ad targeting
You can control personalized ads via:

📋 Using Your Personal Information

We use your data to:

Process orders and payments
Provide order confirmations and support
Ship products to you
Comply with legal obligations
Send updates, marketing messages, and promotions (if subscribed)

⚖️ Lawful Basis (for EEA Residents)

Under the GDPR, we process your data on the following legal bases:

Your consent
Fulfillment of a contract
Compliance with legal obligations
Our legitimate interests, provided they do not override your rights

🗂 Data Retention

We retain your Personal Information as long as necessary for:

Order processing
Legal/tax/accounting requirements
You may request erasure at any time.

🤖 Automated Decision-Making

We do not engage in automated decision-making that has a legal or significant effect.
Our fraud prevention system may temporarily block certain IPs or cards with multiple failed attempts — these blocks expire automatically.

🔓 Your Rights (GDPR)

If you reside in the EEA or UK, you have the right to:

Access or request a copy of your Personal Information
Request correction or deletion
Object to or restrict processing
Withdraw consent at any time
File a complaint with the ICO (UK):
https://ico.org.uk/make-a-complaint

💾 Cookies & Tracking

We use cookies to:

Keep track of your cart
Remember your preferences
Improve site performance

Visit our Cookie Policy to learn more or manage preferences.

🔒 Who Has Access

Only authorised staff (e.g. administrators, store managers) can access:

Customer details
Order history
Shipping/billing information

This access is strictly for order processing and customer service.

💳 Payments

We accept payments via PayPal and may integrate with other processors. When you make a payment, your data is shared securely with those services.

Read the PayPal Privacy Policy

🚫 Do Not Track

We do not change our data collection practices in response to “Do Not Track” signals as there is no universal standard for how to handle them.

🔁 Changes to This Policy

We may update this policy periodically. Changes will be posted on this page with the updated date below.

Last updated: 21 June 2025

Privacy Policy