🔁 Refund & Returns Policy – Vapours Voyage
We want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
✅ 30-Day Return Policy
You have 30 days from the date you receive your item to request a return.
To be eligible:
Item must be unused, unopened, and in its original packaging
Must include the receipt or proof of purchase
To start a return, please email us at:
📧 Iconicaspiresales@gmail.com
Returns should be sent to:
61-66 Mott St, Birmingham, B19 3HE
Please do not return items without contacting us first. Unauthorised returns may not be accepted.
🚚 Return Process
If your return is approved, we will:
Provide a return shipping label
Send instructions on how to package and send the item
📦 Damaged or Incorrect Items
Please inspect your order on arrival and contact us immediately if:
Your item is defective
The wrong item was received
Your package was damaged in transit
We’ll evaluate the issue and work to resolve it promptly.
🚫 Non-Returnable Items
We do not accept returns on the following:
Perishable goods (e.g. food, flowers)
Custom/personalised items
Opened personal care products (e.g. beauty or hygiene goods)
Hazardous materials, flammable liquids or gases
Sale items or gift cards
If you’re unsure whether your item qualifies, contact us before returning.
🔁 Exchanges
Want a different item?
The fastest way is to:
Return the item you have
Place a new order for the product you want
🇪🇺 EU 14-Day Cooling-Off Period
For orders delivered within the European Union, you have the right to cancel or return your order within 14 days for any reason — no explanation required.
To qualify, the item must be:
In the same unused, unopened condition
With original packaging and proof of purchase
💳 Refunds
Once your return is received and inspected, we’ll notify you of approval.
If approved, you’ll be refunded to your original payment method within 10 business days.
Note: Your bank or credit card provider may take additional time to process the refund.
If it’s been more than 15 business days since your return was approved and you haven’t received your refund, please contact us at:
📧 Iconicaspiresales@gmail.com